15 Reasons Experts Choose the Philippines for Outsourcing
Reasons Experts Choose the Philippines for Outsourcing. Outsourcing Philippines, ever wonder if it could work for your small business?
Everybody wants to reduce the cost of running their business, while at the same time increase their profits. An excellent way to do this is to outsource to a foreign country. If you decide to take this route, why not consider the Philippines?
The BPO (Business Process Outsourcing) industry began here in 1992 with the opening of the Accenture Global Resource by Frank Holz. Now the BPO industry in the Philippines contributes to the economic growth of the country more than any other sector.
The benefits of hiring a BPO in the Philippines are enormous and you will find that your company can gain tremendous growth from the experience.
Below are the 15 most important advantages of using an outsourcing company in the Philippines.
Your overall operating costs can be reduced by up to 60%. These are considerable savings and you may wonder, how is it possible. To begin with, the cost of living in the Philippines is much lower than in most Western countries. This means that your Filipino workforce won’t have wages as high as your local in-house team. In fact, wages are approximately half in the Philippines compared to America and most European nations with their tax rates being considerably lower.
However, despite this, they still enjoy a high standard of living, with all the modern conveniences they want. Because of this, you won’t have to be concerned that you are exploiting your workforce. In fact, the opposite is true as most Filipinos now have access to better-paying jobs.
The reduction in your costs doesn’t stop there. In addition, you will save more by not having to provide office space,computers, and other essential items needed for the day-to-day operations of your business. You also won’t be expected to pay the utility bills for the offices where your remote team is located.
Take the money you save to grow your business!
2. Quality of Staff
You will have access to some of the top talent in the Philippines. Each year the Philippines generates over 556,000 fresh college graduates, so it isn’t difficult to hire an educated and hard-working team. You will be able to find highly qualified candidates in most fields.
You will save time by not having to interview staff yourself. It could take you an indeterminable amount of time, if not longer, to find people to work in-house, time which is better spent on growing your business.
English is the number one language in educational institutions in the Philippines.
Filipinos tend to lose their accents in college, so you can rest easy knowing that there will be no miscommunication, particularly important if you need call center staff. The Philippines was once a US Territory. This means that the people are exposed to Western culture and will therefore be able to relate to the people they are working for and to any customer they must deal with. They are dedicated to their work and have a high degree of skill, knowledge, and competence.
3. Diversity of Staff
With so many new university graduates in the Philippines, you will be able to form a team with the necessary talented individuals you are looking for. For example, you may be setting up a call center and will want people with excellent communication skills.
Alternatively, you may need employees educated in sales and marketing or those with advanced typing skills for data entry. In the Philippines you can find the skilled professionals you need to deal with the specific tasks your business requires.
4. Improvement of Services
Your team in the Philippines will increase your business. You will be able to recruit a workforce that will work in shifts and will provide customer service 24 hours a day, 7 days a week. A good outsourcing agency will be able to start a project immediately which gives you the time to focus on your business rather than spending precious time trying to recruit a team yourself. As a result, you will have more time developing other aspects of the business increasing your competitive edge.
5. Reduced Healthcare Costs and Benefits
Having a team working for you in-house means that you must provide them with health insurance, vacation pay, and sick leave. However, if you outsource, the BPO agency will be responsible for these benefit packages. They will also take care of any internal or management problems, freeing up yet more time for other sectors of your business.
6. Reduced Legal Liability
Say goodbye to lawsuits from employees! You no longer have the liability associated with employees. All liability falls on the Outsourcing entity.
7. Management Obligations
Although it is up to you to train your remote staff and to give them their workload, you won’t have to deal with other issues. Your BPO agency will have an experienced management team as well as an efficient HR division to deal with sick and vacation leave. All these day-to- day issues will be dealt with by the management team at the BPO agency of your choice.
8. Objective Perspective
With a remote team, you will get an objective opinion about your business, which could lead to you changing some practices for the better. Their knowledge could be passed onto your in-house team and vice versa. It’s a win/win situation.
9. Sharpen Focus
With an outsourced team, you won’t have to deal with problems in the office. Your BPO agency will be handling these matters, leaving you time to focus on expanding your business. All managers have a limited time and attention span. You don’t want to spend this dealing with minor problems when you could be attending to matters which better serve the customer and overall business.
11. Greater Access to IT expertise
With so many college graduates in the Philippines, finding the best and the most qualified in the Information Technology sector is a certainty. You will be charged a fraction of the cost of an in-house team, so again it’s a win/win situation.
12. Government Support
In the Philippines, the BPOs are supported by both the government and private sectors. Government programs include such things as tax holidays, tax exemptions, and simpler import and export procedures. With recent developments such as the Data Privacy Act which controls international data privacy, you can trust that sensitive material, such as banking details with your BPO agency and outsourced team.
13. Economic Growth
Outsourcing businesses contribute immensely to the Filipino economy. The Philippines has the 39 th largest economy in the world and one of the fastest growing economies in South-East Asia. The various BPOs want nothing more than to be part of this growth and as a result you will get exceptional service at an affordable cost.
14. The People
Filipinos, the people of the Philippines are hard-working and dedicated to their jobs. Aside from sharing a similar if not greater work ethic when compared to most western nations, the majority of college-educated Filipinos possess a mastery of the English language. The value system in the Philippines, especially in an office setting, can be best described as diligent and dedicated.
15. Working from Home
There can be a viable opportunity for employees to work from the comfort of their own home. This can increase productivity because they don’t have to face a grueling commute back and forth from work through traffic, saving time and money. A prime example of this is virtual call centers which have their agents working remotely from home instead of reporting to an office.
In addition, working from home opens opportunities for people with disabilities that are housebound. Parents who wish to spend more time can also benefit from remote working arrangements.In fact, there is an interesting correlation between home-based remote workers, their high-quality performance and lower staff turnover.
In a nutshell, outsourcing to the Philippines will reduce your costs and increase your productivity. Set-up times are minimal. You will be presented with a highly trained workforce which is eager to work diligently around the clock.
Smaller companies now can compete with larger companies due to lower employee costs. Take advantage of the tremendous opportunity that awaits you by Outsourcing in the Philippines today!